Refund and Cancellation Policy

At Goldenheart, your satisfaction is important to us. We understand that sometimes a purchase may not be exactly what you expected. This policy outlines our guidelines for refunds.

1. Eligibility for Refund

To be eligible for a refund, you must:

• Request a refund within 48 hours of your payment. This 48-hour window begins at the time your order is confirmed and processed.
• Provide your mobile no and the email address used for the payment.
• Meet any specific conditions related to the product or service purchased, as detailed in the product description or service agreement. 

2. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to our support team at  work@teamgoldenheartcom.co within the 48-hour refund window.
2. In your email, please include:
   • Your Mobile no
   • The email address used for the purchase
   • A clear reason for your refund request.
3. Our team will review your request and may contact you for additional information if needed.

3. Refund Process

Once your refund request is received and approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your bank or payment processor's policies.

4. Non-Refundable Items/Situations

Please note that the following items or situations are generally not eligible for a refund:

• Refund requests made after the 48-hour window has expired.
• Services that have been fully utilized.

5. Changes to This Policy

Goldenheart reserves the right to modify this refund policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at: work@teamgoldenheartcom.co